16 ''В'' Geroiv Stalingrada Ave.
Obolon’ district
Kiev 04210
Ukraine
Tel.: +380 44 4289777
Fax: +380 44 4647675
E-mail: client@astra-bank.com.ua
Web site: http://www.astrabank.ua

In April 2008 Alpha Bank acquired 90% of the newly-established Ukrainian Bank, Astra Bank OJSC, and in June 2008 participated in its share capital increase.

At the end of 2009 the Bank had 24 Branches. The Bank is staffed with specialists who, aided and assisted by the Bank’s training system, contribute to its main operational and business procedures.

Following its inception the Bank initially chose to focus on developing the trust of customers, building a reputation for itself among the Ukrainian public, and offering the corresponding products and services. The new banking products launched in 2009 include ''Automaximum'', a loan which permits cars to be bought from dealers, ''Convenient Loan'', a rotating credit facility for small enterprises and the debit card ''Visa Debit''.

At the same time Astra Bank participated in the Stolichnyj Motor Show which is considered one of the largest and most important motor shows in Ukraine. In its attempt to attract customers from the SME sector the Bank has also developed the ''All Inclusive'' product which offers well-rounded solutions for businesses both in terms of deposit accounts and financing.

In 2009 a helpdesk and customer service department were also set up to improve customer service levels while ATMs were also installed at all Branches in the network.

Astra Bank managed to successfully increase its business despite the short time it has been in business. The development of a network of associates such as real estate agents, travel agencies and car dealers has been important and many promotional measures will be organised in the future using these channels to further grow and develop business. Collaboration with online services has also made a significant contribution to marketing the Bank’s activities.

On 31.12.2009 the Bank’s loans and deposits stood at Euro 60 million and Euro 32 million respectively. Strict credit policy criteria have helped keep the arrears ratio at the extremely low figure of 5% compared to the picture in the wider financial environment, and the Bank also has one of the highest liquidity and capital adequacy ratios given the situation in the local market.